Reelloft Privacy Policy
Last updated: 2026-09-03
No account, and your files never leave your Wi-Fi: the app keeps your library on your computer, and the only record we hold is the purchase row that lets us resend your license key.
Contact: hi@reelloft.com
Product domain: reelloft.com
1. What never happens
- No account, no sign-in, no password. Your license key is checked on your own computer against a public key built into the app, never against a server.
- Your files, folder names, titles, watch positions and device names have no network path out of the app. Casting happens on your own network.
- The app sends no usage analytics and no crash reports.
- No ads, no sale of data.
2. Data we touch
2.1 On your computer
Data: a library database in the app's data folder: the folders you added, titles and relative paths, durations, codecs, resume positions, settings, and your license key with the email it was issued to. Cover frames extracted by the app sit beside it. While a cast runs, transcoded segments sit in the system temp folder.
Used to: run the app and serve the phone interface on your network. The phone browser gets one HttpOnly cookie from the app's own local server, which changes at every restart.
Kept: until you delete them. Segments are removed when the cast ends or the app exits, and swept at the next launch. Uninstalling does not remove the data folder; delete it yourself if you want it gone. Settings > Deactivate deletes the stored key and email.
2.2 What the app fetches
Data: at every launch, and when you ask in Settings, the app fetches a fixed update manifest from dl.reelloft.com. The request carries nothing about you or your library; the host sees your IP address as any web request does. The upgrade screen can open the pricing page in your browser.
Used to: offer signed updates.
Who: our download storage provider.
Kept: never; the host sees the request and stores nothing about you.
2.3 Your purchase
Data: the email address you bought with, the Stripe checkout session identifier, the license key we issued, and when it was created and emailed. Also whether the payment is paid, refunded or disputed, and when a key was last resent.
Used to: issue the key, show it on the thank-you page for 30 minutes after checkout, email it, and resend it from the restore form. A refund or dispute stops the resend, not the key you already installed.
Who: Stripe takes the payment and holds the card details; we never see your card number. Resend delivers the email. WaveApp LLC and its hosting and security providers keep the purchase record in the United States.
Basis: performing the purchase contract.
Kept: while Reelloft is sold and supported, and deleted when you ask. A daily backup keeps a copy for 30 days, used only for disaster recovery. Stripe keeps its own payment record under its terms.
2.4 Support email
Data: what you write to hi@reelloft.com, and your address.
Used to: answer you.
Kept: 12 months after the thread closes.
2.5 The website
reelloft.com uses PostHog for page, download, purchase, support and JavaScript-error analytics. Events exclude page contents, queries, fragments and location; session recording is off. Security access logs keep IP addresses for up to 7 days. The download section checks the current release from our download service.
3. Processors
- Stripe — checkout, payment and refunds (United States).
- Resend — the license-key email (United States).
- PostHog — website analytics and error capture (United States).
- Hosting and security providers — delivery, storage and protection of site, download and update traffic (United States).
Nobody else receives data from Reelloft. We do not sell data and we show no advertising. Data from the EU or the UK reaches the United States under the transfer safeguards each processor provides.
4. Your rights
If you are in the EU, the UK or another place with data-protection rights, you can ask us to show, correct, delete, restrict, export or stop using data about you. You can also complain to your local supervisory authority. Write to hi@reelloft.com from the address you bought with; we answer within one month. Deleting your purchase record does not switch off a key you already installed, but the restore form can no longer find it.
5. Children
Reelloft is not directed at children. The only personal data we hold is the email address of a buyer, and we delete it on request.
6. Changes
If a change would affect what data we touch, we update this page before it takes effect and say so in this list.
7. Contact
hi@reelloft.com — WaveApp LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA