Support

Start here if your phone cannot open the library, a folder looks out of date, or your computer shows a security prompt.

Phone cannot open the library

  1. Make sure Reelloft is running on your computer.
  2. Connect the phone and computer to the same trusted Wi-Fi network.
  3. Open the QR code in Reelloft again and scan the current code with your phone.

Folder changes do not appear

  1. After adding, removing, or moving video files, rescan the folder in Reelloft.
  2. If you use more than one folder, choose “Rescan all folders.”
  3. Make sure the video is inside a folder you selected in Reelloft.

macOS first-launch warning

Gatekeeper may inspect Reelloft on first launch. Do not disable Gatekeeper. If the warning or publisher information looks unexpected, stop and contact us.

Windows first-launch or network prompt

SmartScreen may inspect Reelloft on first launch. Do not disable SmartScreen. If Windows Firewall prompts while you connect over your trusted local network, allow Reelloft on the Private network; do not turn the firewall off. If any warning or publisher information looks unexpected, stop and contact us.

Still stuck?

Include your computer operating system, the step that failed, and the exact error or warning message. Do not send your license key.

[email protected]